FAQ's

Products

• Are there BeCool Shoes gift certificates and/or gift cards?
• How do I find out if you carry a specific brand/color/size/width?
• How do I know my shoe size?
• How can I write a review on a product?
• How do I care for the fabric on my shoes?

Payment

• Do you charge sales tax on any item?
• What forms of payment do you accept?
• Can I pay with multiple Visa, Mastercard, American Express, or Discover Pre-Paid Gift Cards?
• How do I use my Gift Certificate/Coupon Code?
• Do you allow Cashier's Checks or Money Orders?
• Do you accept international credit cards?

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Order Status & Shipping

• Where do I find my order number?
• Do you ship internationally?
• Do I have to pay for shipping?
• What are the shipping options? Can I expedite my order?

Returns & Exchanges

• How do I return my purchase?
• How long does it take to get a refund?
• How do I return a gift that was sent to me?
• Do I have to pay for shipping when I return an item?
• Do your pre-paid labels cover international returns?
• I printed out my label and misplaced it. How can I retrieve it again?

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